Meet The Team

Jarrod, Relationship Manager

I have been fortunate enough in working as a Planner and as a Local Area Coordinator through the partners in the community arrangements. With this experience I bring a diverse approach and contribution to the passionate team at Manage Mode. My mission is to positively contribute and add meaningful and purposeful interactions to our participants. I feel we need to work together to achieve the best outcomes.

I approach all interactions and operate with my favourite quote in mind – “Be kind. For everyone you meet is fighting a battle you know nothing about.”

Matt Wilson, Relationship Manager

Working in this sector is more than a job to me – It’s a calling. My passion is deeply rooted in the belief that every individual deserves to be treated with dignity and respect. With many years of professional and lived experience in the NDIS, my mission is to support participants, their families, and support networks to navigate the complexity of the NDIS and to get the most out of their NDIS plans. Being part of the Manage Mode team is a privilege, and I believe through collaboration and effective communication with the various stakeholders involved we can empower our participants to achieve their NDIS goals.

Sarah De Lemos, Relationship Manager

I’m passionate about building genuine relationships and ensuring participants feel supported every step of the way. My goal is to make the NDIS feel more accessible and less overwhelming, while connecting people with services that align with their goals and values.

I have previously worked as an Access Assessor with the NDIA. This role gave me a deep understanding of the NDIS and the challenges individuals and families face when navigating the system for the first time.

Most recently, I worked at the Institute for Urban Indigenous Health (IUIH), where I supported Aboriginal and Torres Strait Islander people to access NDIS funding. I’ve been proud to contribute to creating culturally safe and appropriate pathways through a unique partnership between IUIH and The Benevolent Society—supporting families and children in a way that truly respects community needs.

Tim, Plan Manager

I am passionate about assisting our participants in managing the financial aspects of their plans. By doing so, I hope to alleviate some of the stress they may experience, allowing them to focus on what truly matters. With over 10 years of experience in the accounting industry, I have gained valuable skills that enable me to understand the complexities of the NDIS. This understanding allows me to provide the best possible support to our participants, assisting them to navigate these complexities and to get the most from their plans.

Marc, Plan Consultant

Working alongside the talented, passionate, and genuinely caring professionals within the NDIS is highly rewarding for me. Having the opportunity to use my background in accounting to be able to have some input in this crucial and socially responsible space has been an absolute dream and something I am proud of.

Thinking outside the box and going the extra mile to investigate and research NDIS compliance and policy requirements brings me great joy as it can lead to exceeded expectations and our clients’ accessing supports that are critical in helping them to achieve their goals.

Charlotte, Plan Consultant

Working as a Plan Manager at Manage Mode has given me the opportunity to create positive impacts for our participants and the talented professionals we work alongside with.

I previously worked as a Corporate Receptionist, Senior Administrator and Business Services Co-Ordinator. My sense of commitment to assist within the disability sector has led me to a fulfilling and gratifying career that aligns with my passion and values.

Having recently completed a Certificate IV Mental Health, I continue utilising this along with my developed skills to provide an inclusive level of service with compassion and integrity.

Sophie Chaplin, Plan Consultant

As a Plan Consultant at Manage Mode, I am dedicated to making a positive impact on the lives of NDIS participants. With a background in HR and administration, I bring strong organisational and communication skills to my role, focused on helping clients and families navigate their funding with ease and confidence.

I am passionate about making the process as seamless and stress-free as possible for participants and their families, so they don’t need to worry about the complexities of the NDIS. By offering compassionate, person-centred support, I ensure they feel truly valued and supported every step of the way. At Manage Mode, I’m proud to work with a team of professionals who share a commitment to providing exceptional service and care.

Rose, Plan Consultant

I bring my experience and knowledge from the Youth, disability and Community Services sector with a Cert IV in Community Services. I have also had the privilege of working with our CALD and first nations communities in various capacities.

I have an enthusiasm for collaborating and networking with others and providing a person-centred approach is an important part of all my client interactions as a Plan Consultant with Manage Mode.

The NDIS can sometimes feel like a mine field for participants, their supports and providers. As my role, I hope to alleviate some of that stress and assist as best as I can , with the knowledge and experience I have gained across the various sectors.

Tristian, Plan Consultant

As a Plan Consultant I find great fulfillment in helping individuals navigate the challenges of their plans. I enjoy providing support that eases their worries, allowing them to focus on what matters most—living their lives with dignity and independence. Being able to reduce the stress and uncertainty that often comes with managing disability-related needs is truly rewarding, and I take pride in making a positive difference for those I work with.

Danica, Plan Consultant

I’m dedicated to providing compassionate service to both participants and nominees, ensuring they feel supported and valued throughout the process. I take pride in listening carefully to their needs and offering thoughtful guidance, always striving to create a positive and seamless experience for everyone involved. My goal is to make sure each person feels heard, respected, and appreciated every step of the way. I also find purpose in empowering individuals with disabilities, helping them discover their strengths and navigate challenges with confidence, while fostering an inclusive and supportive environment.

What Our Clients Say

"The guys have really helped me understand the NDIS and how to get my supports funded. This was my first plan and I am very appreciative of the help I have got."

Randall

18, QLD

"Marc and Tim have been so helpful. Anything I am uncertain of they have guided myself and my Husband with care and kindness."

JOANNA

64, WA

"I have 2 sons that are participants in the NDIS. I was previously self managed but having Manage Mode handle the financial side has made my life 1000x easier."

MARY

41, WA

"I moved to Manage Mode from another Plan Manager and I couldn’t be happier. They are much more approachable and willing to help and assist than my old Plan Manager. My therapist has also stopped chasing me for overdue invoices!”

SUE

45, WA

"Very helpful for a new person to NDIS. They explained everything clearly and investigated questions I had regarding our plan. Jarrod particularly is very kind and understanding. They respond to communications promptly and pay all invoices on time. Can't recommend enough!!"

Tamara

"Very helpful and supportive. Explains the NDIS side of things in easy to understand terms. Have made the process to submit NDIS invoices simple and love they have fast reimbursements. So glad someone told me about their great experience with Managed Mode. Haven't looked back since changing from my less than impressive plan manager."

Shans

"I observed Marc Eadie provide fantastic support to NDIS participants in my capacity as a Customer Engagement Coordinator at Ability WA. He was very responsive and proactive. Can highly recommend Marc and Manage Mode."

Tim

"Manage mode have been looking after me since January 2022. Jarrod and Charlotte have been so helpful, especially with me navigating NDIS. They are very professional and always there to assist. Would highly recommend Manage mode to anyone."

Tracey

"Marc and the team are always quick to respond to queries, and always helpful with any questions I have about accessing supports through the NDIS. I have had good experiences with their invoicing team, who are always prompt with their payments. Overall a really friendly and engaging team."

Courtney

"Fantastic service. Very knowledgeable team and very prompt to help with queries. Highly recommended for NDIS plan management."

Tom

"Thank you for excellent, prompt & understanding service. When I'm telephoning for help, yours is one of the very few places left in the world where a knowledgeable, understanding & generous person immediately picks up & responds with all that's necessary. Really good to deal with you."

Bob

"Such a great team especially Marc and Charlotte. They respond quick to queries and help out the best they can."

Renee