Meet The Team

Jarrod, Customer Engagement Officer

I have been fortunate enough in working as a Planner and as a Local Area Coordinator through the partners in the community arrangements. With this experience I bring a diverse approach and contribution to the passionate team at Manage Mode. My mission is to positively contribute and add meaningful and purposeful interactions to our participants. I feel we need to work together to achieve the best outcomes.

I approach all interactions and operate with my favourite quote in mind – “Be kind. For everyone you meet is fighting a battle you know nothing about.”

Marc, Plan Consultant

Working alongside the talented, passionate, and genuinely caring professionals within the NDIS is highly rewarding for me. Having the opportunity to use my background in accounting to be able to have some input in this crucial and socially responsible space has been an absolute dream and something I am proud of.

Thinking outside the box and going the extra mile to investigate and research NDIS compliance and policy requirements brings me great joy as it can lead to exceeded expectations and our clients’ accessing supports that are critical in helping them to achieve their goals.

Charlotte, Plan Consultant

Working as a Plan Manager at Manage Mode has given me the opportunity to create positive impacts for our participants and the talented professionals we work alongside with.

I previously worked as a Corporate Receptionist, Senior Administrator and Business Services Co-Ordinator. My sense of commitment to assist within the disability sector has led me to a fulfilling and gratifying career that aligns with my passion and values.

Having recently completed a Certificate IV Mental Health, I continue utilising this along with my developed skills to provide an inclusive level of service with compassion and integrity.

Tim, Plan Manager

I am passionate about assisting our participants in managing the financial aspects of their plans. By doing so, I hope to alleviate some of the stress they may experience, allowing them to focus on what truly matters. With over 10 years of experience in the accounting industry, I have gained valuable skills that enable me to understand the complexities of the NDIS. This understanding allows me to provide the best possible support to our participants, assisting them to navigate these complexities and to get the most from their plans.

Rose, Plan Consultant

I bring my experience and knowledge from the Youth, disability and Community Services sector with a Cert IV in Community Services. I have also had the privilege of working with our CALD and first nations communities in various capacities.

I have an enthusiasm for collaborating and networking with others and providing a person-centred approach is an important part of all my client interactions as a Plan Consultant with Manage Mode.

The NDIS can sometimes feel like a mine field for participants, their supports and providers. As my role, I hope to alleviate some of that stress and assist as best as I can , with the knowledge and experience I have gained across the various sectors.

Tenille, Plan Consultant

As a Plan Consultant at Manage Mode, I am committed to delivering empathetic, professional, and accurate services to all our clients. My journey in the disability sector is built on a strong foundation of previous experience as a Legal Assistant and in Business Services and Facilities Management. These roles have developed my organisational, communication, and problem-solving skills, which I now apply to ensure our clients receive the highest quality of service.

I hold a Certificate III in Legal Services and am currently working towards a Certificate IV in Community Services to deepen my understanding of the sector. I also plan to pursue a Bachelor of Social Work to further enhance my ability to support and advocate for individuals within the disability community. This role has provided me with the opportunity to work in a fulfilling and dynamic environment, where I can make a meaningful difference in the lives of those we support.

Danica, Plan Consultant

I’m dedicated to providing compassionate service to both participants and nominees, ensuring they feel supported and valued throughout the process. I take pride in listening carefully to their needs and offering thoughtful guidance, always striving to create a positive and seamless experience for everyone involved. My goal is to make sure each person feels heard, respected, and appreciated every step of the way. I also find purpose in empowering individuals with disabilities, helping them discover their strengths and navigate challenges with confidence, while fostering an inclusive and supportive environment.

Tristian, Plan Consultant

As a Plan Consultant I find great fulfillment in helping individuals navigate the challenges of their plans. I enjoy providing support that eases their worries, allowing them to focus on what matters most—living their lives with dignity and independence. Being able to reduce the stress and uncertainty that often comes with managing disability-related needs is truly rewarding, and I take pride in making a positive difference for those I work with.

What Our Clients Say

"The guys have really helped me understand the NDIS and how to get my supports funded. This was my first plan and I am very appreciative of the help I have got."

Randall

18, QLD

"Marc and Tim have been so helpful. Anything I am uncertain of they have guided myself and my Husband with care and kindness."

JOANNA

64, WA

"I have 2 sons that are participants in the NDIS. I was previously self managed but having Manage Mode handle the financial side has made my life 1000x easier."

MARY

41, WA

"I moved to Manage Mode from another Plan Manager and I couldn’t be happier. They are much more approachable and willing to help and assist than my old Plan Manager. My therapist has also stopped chasing me for overdue invoices!”

SUE

45, WA

"Very helpful for a new person to NDIS. They explained everything clearly and investigated questions I had regarding our plan. Jarrod particularly is very kind and understanding. They respond to communications promptly and pay all invoices on time. Can't recommend enough!!"

Tamara

"Very helpful and supportive. Explains the NDIS side of things in easy to understand terms. Have made the process to submit NDIS invoices simple and love they have fast reimbursements. So glad someone told me about their great experience with Managed Mode. Haven't looked back since changing from my less than impressive plan manager."

Shans

"I observed Marc Eadie provide fantastic support to NDIS participants in my capacity as a Customer Engagement Coordinator at Ability WA. He was very responsive and proactive. Can highly recommend Marc and Manage Mode."

Tim

"Manage mode have been looking after me since January 2022. Jarrod and Charlotte have been so helpful, especially with me navigating NDIS. They are very professional and always there to assist. Would highly recommend Manage mode to anyone."

Tracey

"Marc and the team are always quick to respond to queries, and always helpful with any questions I have about accessing supports through the NDIS. I have had good experiences with their invoicing team, who are always prompt with their payments. Overall a really friendly and engaging team."

Courtney

"Fantastic service. Very knowledgeable team and very prompt to help with queries. Highly recommended for NDIS plan management."

Tom

"Thank you for excellent, prompt & understanding service. When I'm telephoning for help, yours is one of the very few places left in the world where a knowledgeable, understanding & generous person immediately picks up & responds with all that's necessary. Really good to deal with you."

Bob

"Such a great team especially Marc and Charlotte. They respond quick to queries and help out the best they can."

Renee