Why Manage Mode
NDIS plan management that makes things easier
Your plan manager should do more than simply pay invoices.
You should be able to get answers when you need them, clearly understand your budget, see where your invoices are up to and feel confident that your funding is being managed carefully.
At Manage Mode, we combine experienced people, practical NDIS knowledge and powerful online tools to make managing your NDIS funding easier.
Plan management done properly
Real people and practical support
When you have a question, you want to speak with someone who understands the NDIS and is willing to help.
Our friendly and experienced team provides clear, practical information to participants, nominees, Support Coordinators and providers. We prioritise urgent enquiries and take the time to properly investigate more complicated issues.
Fast and reliable invoice processing
Providers being paid on time helps your supports run smoothly.
We aim to process compliant invoices within 2–4 business days once we have the information and approvals required. Our team also works directly with providers to resolve invoice issues that may otherwise delay payment.
Clear budget information
You should always have a clear picture of your NDIS funding.
We provide regular budget updates and monthly statements showing:
- How much funding you started with
- What has been spent
- What funding remains
- How your spending is tracking
- Where there may be a risk of over- or underspending
A powerful participant portal
Access your NDIS plan information whenever you need it through our secure online portal.
You can:
- View your available funding and remaining balances
- Track spending by support category
- Review invoices and payment progress
- Access statements and reports
- Approve invoices before they are processed
- Share access with your nominee or Support Coordinator
This means less uncertainty and fewer phone calls or emails to find out what is happening.
Control over how invoices are approved
Every participant is different, so we give you options over how involved you would like to be.
You may choose to:
- Approve individual invoices before payment
- Pre-approve trusted providers
- Have invoices processed without individual approval
- Use different approval arrangements for different providers
This gives you oversight where you want it without creating unnecessary administration.
Careful checks to protect your funding
Our role is not just to process payments quickly. We also carefully review claims to help ensure they meet current NDIS requirements.
This includes checking:
- That funding is available in the correct budget
- That the support can be claimed from the participant’s plan
- That applicable NDIS price limits are followed
- That invoices contain the information required for a claim
- That duplicate or potentially incorrect invoices are identified
Independent by design
Support for your whole team
Good plan management works best when everyone has the information they need.
We work closely with participants, nominees, Support Coordinators and providers to help resolve payment queries, understand budgets and keep supports running smoothly.
Separate online portals are also available for Support Coordinators and providers, giving them greater visibility over relevant budgets, invoices, payments and service agreements.
Your privacy remains our priority. We will only share your information with people or organisations you have authorised, and we will not provide access to your personal or plan information without your consent.
More choice over your providers
Plan management allows you to use both registered and unregistered providers, provided the supports meet the requirements of your plan and the NDIS.
This gives you greater choice over who provides your supports while we take care of the claims, payments and financial record keeping.
Moving to Manage Mode is easier than you may think
You do not have to remain with a plan manager who is difficult to contact, slow to pay invoices or unable to give you clear information about your funding.
You may consider changing if:
- You are regularly chasing overdue payments
- Your providers cannot get answers about invoices
- You are unsure how much funding you have left
- Your reports are late or difficult to understand
- You cannot easily speak with someone who understands your plan
- You do not have access to a useful online portal
- You want more control over invoice approvals
- You simply feel another plan manager would suit you better
You don’t need to wait until the end of your NDIS plan to change plan managers.
Changing plan managers also does not mean you need to change your support workers, therapists or other service providers.
How to switch to Manage Mode
1. Sign up with Manage Mode
Complete our simple online registration form and service agreement.
We will collect the information needed to establish your account and explain what happens next.
2. Let your current plan manager know
3. We help coordinate the handover
- The date Manage Mode will commence
- Any outstanding invoices requiring payment
- Where providers should send future invoices
- Your preferred invoice approval arrangements
- Portal access for you, your nominee or Support Coordinator, if applicable
Frequently asked questions about switching
Yes. You can change plan managers during your plan and do not need to wait for a new plan to begin.
No. If plan management is included in your NDIS plan, the NDIS provides separate funding for this service. It does not reduce the funding available for your other supports.
The NDIS currently sets the plan management fee at $104.45 per month. When you move to Manage Mode, we take over claiming this fee from the date we commence as your plan manager, instead of your previous plan manager.
Let both Manage Mode and your previous plan manager know about any unpaid or outstanding invoices.
Your previous plan manager should provide the information and outstanding invoices required for the handover. Once Manage Mode is formally recorded as your plan manager, we can review eligible outstanding invoices and process them from the available funding.
No. You can continue using your chosen providers, subject to your plan, available funding and your agreements with those providers.
We will give your providers clear instructions about where to send future invoices.
Yes. Your nominee, Support Coordinator or another authorised person can help with the transition, provided they have the appropriate authority or consent to act for you.
Contact our team. We can explain the process, provide the information needed by the NDIS and help you identify the steps required for your particular plan.
Whether you are choosing a plan manager for the first time or looking for better service, Manage Mode is ready to help.
Get responsive support, clear budget information, reliable invoice processing and confidence that your NDIS funding is being managed carefully.
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